Terms and Conditions

RATES

  • All rates are in US Dollars unless otherwise specified.
  • All hotel rates are per room, per night, and include all applicable taxes in effect at the time of booking.
  • Rates may not be available over certain special events and/or convention dates.

RESERVATIONS

  • Reservations can be made via email at geninfo@gastaldiusa.com or through our system www.gastaldiusa.com if you are a registered agent.
  • All hotel reservations are guaranteed for the first night.
  • All changes and/or cancellations made directly by the passenger must be supported by a signed letter from the supplier or a valid cancellation number.
  • No-shows: 1 night penalty fee, plus any additional charge imposed by the supplier.

HOTELS

  • All rooms are run-of-House unless otherwise indicated.
  • Double rooms only contain one double bed. Separate beds must be specifically requested at time of booking and are subject to availability.
  • Triple and Quadruple rooms usually contain two double beds. Rollaway can sometimes be added, but they are not guaranteed and are subject to additional fees.
  • Family plans vary from hotel to hotel. They usually allow 1 (or 2) children under a certain age to stay free when sharing the existing beds with two full-paying adult guests.

AIRPORT TRANSFERS

  • When a "meet and greet" service is included in your travel package, the driver or guide will meet you in the baggage claim area or in front of the terminal building.
  • No-show or missed pick-ups will not be refunded if client does not contact Gastaldi USA or the provider of the service (the telephone number is usually indicated on the voucher) before leaving the airport (or hotel).

VOUCHERS

  • All vouchers issued to cover services booked through Gastaldi USA should clearly show the sentence "Booked and payable by Gastaldi USA, 276 Fifth Avenue, New York, NY 10001.

PAYMENTS

  • Payments should be sent via wire-transfer to our bank:

    CITIBANK, N.A., Branch # 2
    330 Madison Avenue, New York, N.Y. 10017
    Our account number and ABA/SWIFT codes are shown at the bottom of our invoice.

  • All Bank expenses should be prepaid. If you choose to pay only the expense originating from your bank, a surcharge of $ 25.00 will apply.
  • We also accept American Express, Visa, and MasterCard. However, for credit card payments we must apply a 3% fee on the total amount of our invoice.
  • Payments should reach our office before the client~s arrival, unless credit terms have been agreed.
  • Advance deposits might be required in order to secure services during special events. Gastaldi USA will not be able to guarantee these services if such deposits are not received within the agreed deadline.
  • Gastaldi USA reserves the right to apply a monthly surcharge of 2% on all invoices which are not paid by the agreed credit terms. In such case, credit terms and/or commission agreements could also be cancelled at Gastaldi USA~s own discretion.
  • For wire transfers please add $ 25.00 for intermediate bank charges.
  • For credit card payments there will be a surcharge of 3%
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276 Fifth Avenue - Suite 403 (New York, NY 10001)
Tel: (212) 689-2835 ext. 230 / Fax: (212) 683-8154
Email: geninfo@gastaldiusa.com
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